Our Team is dedicated to deliver a perfect product every time and provide you with the peace of mind you deserve when you purchase at moskoka.com.
Our furniture undergoes high standards of quality control inspection. If you have any questions or concerns about our terms and conditions, please do not hesitate to contact us.
If you need to modify your order, have questions, concerns or not satisfied with your purchase, we are always here to help. If your piece of furniture arrives to you in damaged or less than perfect condition, please get in touch with us. Our Customer Service Experts will take care of you!
We only use the highest grade materials, therefore, we offer a 1-year manufacturer’s warranty. This warranty covers defects in workmanship. This warranty does not cover the effects of regular wear, and damages due to a lack of proper care. In addition, it doesn’t cover defects or damage resulting from negligence, misuse, accidents, abnormal use or modifications. If you notice a manufacturing defect immediately upon receiving your item, please let us know.
Moskoka accepts PayPal, credit, debit, cash, cheque, and e-transfer as valid methods of payment. You should provide the payment in full before we ship out the furniture by all the options mentioned above. Moskoka reserves the right to alter the payment policy at the discretion of management.
We would like you to feel at ease that you are getting a great offer when buying from Moskoka. We offer a 15-day price match. Should our furniture go on sale within 15 calendar days of finalizing the order, please contact us and we will issue you a store credit for the difference.
PICK-UP & DELIVERY
You can choose to pick up the furniture from our studio located at 1710 Midland Ave, Toronto. In that case, clients are responsible for the handling and transportation, including loading, unloading and assembly. Moskoka assumes no responsibility for any injuries sustained or damage done to the product while being picked up by a client.
We can also ship the products to your place. The flat shipping rate is CA$150 and we offer free shipping for orders above CA$2000. Please contact us for more information.